Frequently Asked Questions
Everything you need to know about Oco Smart Cloud Cameras and our services.
How does the cloud storage subscription work?
Oco cameras offer both local SD card recording and encrypted cloud storage. Depending on your plan, you can store and access up to 30 days of video history securely in the cloud.
Do Oco cameras require a professional installation?
No, our cameras are designed for DIY setup. Simply plug in the power, download the Oco app, and follow the on-screen instructions to connect your camera to Wi-Fi in under 60 seconds.
What is your shipping policy for international orders?
We ship worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on customs and location.
What happens if my camera is defective or I am not satisfied?
We offer a 30-day money-back guarantee and a 1-year limited warranty on all hardware. If you experience any technical issues, our support team is available 24/7 to assist with replacements.
Are Oco cameras compatible with smart home systems?
Yes, Oco cameras are fully compatible with Amazon Alexa, Google Assistant, and IFTTT, allowing you to view your feed on smart displays or automate your home security.
Is my video data secure and private?
Security is our top priority. We use enterprise-grade SSL encryption for all video transmissions and our cloud servers are protected by industry-leading security protocols to ensure your privacy.